Privacy Policy

Last updated: January 2026

Soul Treats (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

1. Information We Collect
We collect information to provide our services, process orders, and improve your experience. This includes both personal and non‑personal data.

2. Personal Information
Personal information is data that identifies you as an individual. This may include:
• Name
• Delivery address
• Email address
• Phone number
• Payment details (processed securely through third‑party providers)
• Government‑issued ID (for age verification and first‑time orders)
• Order history
• Any information you provide when contacting us

3. Non‑Personal Information
Non‑personal information does not identify you directly. This may include:
• Browser type
• Device type
• IP address
• Pages visited on our site
• Time spent on our website
• General location data
• Cookies and tracking data
This information helps us improve our website and user experience.

4. How We Use Your Information
We use your information to:
• Process and deliver orders
• Verify your age and identity
• Communicate with you about your order
• Provide customer support
• Improve our website and services
• Send marketing emails (with your consent)
• Prevent fraud and maintain security
• Comply with legal requirements

5. Email Marketing & Consent
By providing your email address, you may receive:
• Order confirmations
• Delivery updates
• Promotions, deals, and updates
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.
We do not sell or share your email address with third‑party marketers.

6. WooCommerce & Payment Processing
Our website uses WooCommerce to power our online store. WooCommerce may collect and store information necessary to process your order.
Payments may be processed through:
• EMT (Interac e‑Transfer)
• PayPal
• Cash (in‑person)
We do not store your full payment details. Payment processors handle your financial information securely according to their own privacy policies.

7. Cookies & Tracking
We use cookies and similar technologies to:
• Improve website performance
• Remember your preferences
• Analyze site traffic
• Enhance your shopping experience
You can disable cookies in your browser settings, but some features may not function properly.

8. Protecting Your Information
We take reasonable steps to protect your data, including:
• Secure website hosting
• Encrypted connections (HTTPS)
• Restricted access to personal information
• Secure payment processing through trusted providers
While we do our best to protect your data, no method of transmission is 100% secure.

9. Sharing Your Information
We do not sell or trade your personal information.
We may share your data only with:
• Delivery drivers (address, name, phone number)
• Payment processors (for secure transactions)
• WooCommerce and related plugins
• Legal authorities if required by law
All third parties are required to protect your information.

10. Data Storage & Retention
We retain your information only as long as necessary to:
• Fulfill your orders
• Maintain accurate business records
• Comply with legal obligations
You may request deletion of your information at any time (unless we are legally required to keep it).

11. Age Verification
Soul Treats is strictly for customers 19+.
We require:
• A valid government‑issued ID for first‑time orders
• The same ID to be shown to the driver upon delivery
We do not knowingly collect information from anyone under 19.

12. Your Rights
You have the right to:
• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (where legally permitted)
• Withdraw consent for marketing emails
• Ask how your data is used and stored
To exercise these rights, contact us using the information below.

13. Contact Us
If you have questions about this Privacy Policy or your personal information, you can reach us at:
Soul Treats
Email: soultreatssales@gmail.com
Phone: (437)869-7685
Location: Ontario, Canada

14. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services means you accept the updated policy.