Welcome To Soul Treats

Privacy Policy — Soul Treats

Last updated: October 2025

At Soul Treats, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website soultreats.ca, make a purchase, or interact with our content and marketing.

By using our website or purchasing our products, you agree to the terms below.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

a. Personal Information

We may collect the following when you:
Create an account or make a purchase
Subscribe to our newsletter
Contact us through forms or email
This may include:
Full name
Email address
Billing and shipping addresses
Phone number (optional)
Payment information (processed securely via third-party providers)
Date of birth or age confirmation (to verify you are 19+)

b. Non-Personal Information

We automatically collect limited technical data such as:
Browser type and version
Device and operating system
IP address and general location
Pages visited, time spent, and referring sites
This information helps us improve your experience and site performance.

2. How We Use Your Information

We use your information to:
Verify your legal age for cannabis content and purchases
Process orders, payments, and deliveries
Communicate updates about your order
Send email updates or promotions (only if you consent)
Improve our website and customer experience
Comply with Canadian laws and cannabis regulations
We never sell or rent your personal data to anyone.

3. Email Marketing & Consent

If you subscribe to our mailing list, we will only send you updates and promotions you’ve agreed to receive.
You can unsubscribe at any time using the link at the bottom of our emails or by contacting us directly.
All communications comply with Canada’s Anti-Spam Legislation (CASL).

4. WooCommerce & Payment Processing

Our store runs on WooCommerce, which securely collects and stores necessary order information.
When you make a purchase, WooCommerce stores:
Your name, email, address, and order details
Optional account information (if you create one)
Payment details are processed securely through trusted gateways such as Stripe, Square, or Moneris.
We do not store full credit card numbers on our servers.
Please review the privacy policies of these providers before submitting payment details.

5. Cookies & Tracking

Our site uses cookies to:
Keep items in your shopping cart
Remember preferences (like login and region)
Measure traffic through tools like Google Analytics
Track email sign-ups through Mailchimp or WooCommerce plugins
You can manage or disable cookies in your browser settings. Some features may not work properly without them.

6. Mailchimp Integration

If you join our email list, your name and email are securely stored in Mailchimp, our marketing platform.
Mailchimp may process data on servers outside Canada but complies with PIPEDA data protection standards.
We only share the minimum information required for email delivery.

7. Protecting Your Information

We use industry-standard security measures to protect your data, including:
Full-site SSL/HTTPS encryption
Secure server hosting with firewalls
Limited administrative access
Regular WordPress and plugin updates
While no system is 100% secure, we continuously review and improve our safeguards.

8. Sharing Your Information

We only share data with trusted partners who help us operate safely and legally:
Payment and shipping providers
Email and analytics services
Regulatory authorities (if legally required)
Each partner is bound by confidentiality and must handle your information responsibly.

9. Data Storage & Retention

Your data is stored securely on Canadian or reputable cloud servers.
We retain personal information only as long as necessary to provide services, meet legal obligations, and resolve disputes.

10. Age Verification

Access to our website and email communications is restricted to individuals 19 years of age or older.
By using our site, you confirm you meet the legal age for cannabis in your province or territory.

11. Your Rights

Under PIPEDA, you have the right to:
Request access to the personal data we hold
Correct or delete inaccurate information
Withdraw consent to marketing communications
File a complaint with the Office of the Privacy Commissioner of Canada (OPC)
To exercise these rights, please contact us using the details below.

12. Contact Us

Soul Treats
Attn: Privacy Officer
📍 123 Queen St E, Brampton, ON, Canada
📧 privacy@soultreats.ca
📞 (555) 123-4567

13. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will always be available on this page, with the updated date shown above.
Optional Notes for Transparency
Third-party plugins we use:
WooCommerce
Stripe / Square / Moneris
Mailchimp for WooCommerce
Google Analytics
Age Gate Plugin
Each may collect limited data required for functionality. Please review their respective privacy policies for details.